Frequently Asked Questions

ORDERS
HOW DO I PLACE AN ORDER?
HOW WOULD I KNOW IF MY ORDER IS PLACED?
THE PRODUCT I WANT IS SOLD OUT. WHAT SHOULD I DO?
WHAT SIZES ARE AVAILABLE AT RARE MIXED?
HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
SHIPPING & TRACKING
IS CASH ON DELIVERY (COD) AVAILABLE?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
DO YOU SHIP OUTSIDE INDIA?
CANCELLATION, RETURN / EXCHANGE & REFUND
HOW CAN I CANCEL AN ORDER?
DO YOU OFFER RETURN / EXCHANGE FOR A PRODUCT?
WHAT HAPPENS TO ORDER WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?
HOW DO I RETURN / EXCHANGE A PRODUCT?
HOW DO I GET MY REFUND FOR CASH ON DELIVERY ORDERS?
PAYMENTS
MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?
I ADDED INCORRECT / INCOMPLETE DETAILS AT THE TIME OF PLACING ORDER. WHAT CAN I DO NOW?